SmallBizGenius Analysis

Kids Foot Locker receives overwhelmingly negative reviews, with customers frequently citing issues with customer service, shipping errors, and refund processing. Many customers express frustration with the online ordering system and lack of support in resolving problems.

Category Breakdown

Scores based on analysis of 8 recent reviews

Customer Service

1.0/10

Customers consistently report negative experiences with Kids Foot Locker's customer service. Reviewers describe unhelpful representatives, difficulty reaching support, and unresolved issues regarding orders and refunds, with one reviewer stating, "Customer Service is horrible, and the refund is worse."

7 reviews mention this

Shipping & Delivery

1.5/10

Several reviewers experienced problems with shipping and delivery, including items being shipped to incorrect addresses or not being shipped at all despite tracking numbers being issued. One customer reported, "Their mobile site has a glitch and often ships my item to an unknown address."

5 reviews mention this

Returns & Refunds

1.0/10

Customers frequently complain about difficulties in obtaining refunds for returned or undelivered items. Reviewers mention long processing times and a lack of communication from customer service, with one customer stating they had "not received the refund" after two months.

4 reviews mention this

Website & Ordering Issues

2.0/10

Some reviewers encountered issues with the Kids Foot Locker website, including glitches that caused orders to be shipped to the wrong address and problems with online gift card purchases. One customer described the website as having "some sort of technical problems".

4 reviews mention this

Pros & Cons

Common Complaints

Poor Customer Service Mentioned 7x
"Customer Service is horrible, and the refund is worse."
Shipping Errors (wrong address, non-delivery) Mentioned 5x
"Their mobile site has a glitch and often ships my item to an unknown address."
Difficulty Obtaining Refunds Mentioned 4x
"This is the worst experience with kids footlocker, I create a return use their smart label, till now it was about 2 months I have not received the refund"
Website Glitches & Ordering Problems Mentioned 4x
"Can't get an online order for a gift card to go through. Was trying to order it for my nephew. It keeps getting canceled because payment can't be verified."
Potentially Defective Products Mentioned 1x
"Purchase sneaker for my six yr old daughter 2 months ago. The sneaker are defective . I also notified nike of the defects. Kids footlocker doesnt seem to care they will continue to sell them."

Common Questions About Kids Foot Locker

Answers derived from customer review patterns

Is Kids Foot Locker legit and trustworthy?

Based on the analyzed reviews, there are significant concerns regarding the legitimacy and trustworthiness of Kids Foot Locker's online operations. Multiple customers report issues with order fulfillment, shipping errors, and difficulties in obtaining refunds. The negative experiences shared by reviewers suggest potential risks associated with placing orders through their website. While the company may be a legitimate retailer, the high volume of complaints raises red flags for potential customers.

Based on 7 reviews

Does Kids Foot Locker have good customer service?

The reviews analyzed indicate that Kids Foot Locker's customer service is generally perceived as poor. Many customers express frustration with the lack of responsiveness, unhelpful representatives, and difficulty in resolving issues related to orders and refunds. Reviewers describe long wait times, multiple transfers, and ultimately, a failure to address their concerns effectively. This suggests that customers may encounter challenges when seeking assistance with their purchases.

Based on 7 reviews

What is Kids Foot Locker's return policy like?

Based on the reviews, the return policy at Kids Foot Locker appears to be problematic in practice. While a return policy likely exists, customers report significant difficulties in obtaining refunds for returned items. Reviewers mention long processing times, lack of communication, and instances where refunds are not issued even after several weeks or months. This suggests that the actual return experience may not align with the stated policy, leading to customer dissatisfaction.

Based on 4 reviews

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